Professional Experience

Pearson Education, Remote

Family Enrollment Counselor (FEC), 09/2021-04/2022

• Supporting families interested in enrolling in Connections Academy schools via inbound and

outbound calls in a phone queue setting throughout the enrollment process 

• Acting as a liaison between local schools and enrollment to resolve issues that may impede

enrollment 

• Remaining up to date with changes in enrollment policies and guidelines and communicate

changes to families while implementing all changes consistently and without violation

• Proactively manage and respond to a high volume of prospective students efficiently and

empathetically

• Own targets and manage a robust sales pipeline; build and cultivate relationships on an ongoing

basis to drive positive results

• Interview caretakers to ensure that prospective students will succeed while enrolled at

Connections and that their interests / abilities are a match for our program

• Collaborate with Pearson employees to ensure that enrollment partnerships convey the value the

schools that we serve

• Easefully manage workflow through Salesforce

Key Accomplishments:

• I was voted MVP during the month of December 2021 within Region 3’s FEC team

• I had the highest conversion rates for successful conversions from stage 1 of the enrollment

process to stage 4 of the enrollment process in the month of December, January and February

within Region 3.

• Within 3 months of employment, I have trained new family enrollment counselors and acted as a

Voice Coach for all new Region staff

Community Partnership for Children, Daytona Beach, FL

Dependency Case Manager Supervisor (DCMS), 04/2019-09/2021

• Provided oversight to case management to make appropriate decisions as it pertains to budget

while also engaging in strengths-based / trauma-informed approaches with clients

• Managed high volumes of cases to ensure all statutory requirements were met on all cases

• Interviewed case managers to ensure their skill set matched the company's needs /

requirements

• Worked with local providers to ensure success of all clients and case managers

• Supervised roughly 7 staff

• Facilitated trainings to staff needing additional support

• Assessing case managers competencies and completing certification paperwork when

appropriate

• Reviewing records, documenting contacts with case managers and clients, and editing court

reports

Key Accomplishments:

• During my span of employment with Community Partnership for Children, I supported,

empowered, and coached my unit to achieve meeting the following contractual obligations:

Reunification within 12 months, children not seen, medical and dental, supervisor reviews, abuse

while in care, and re-removals while directly maintaining fidelity to the practice model

Children’s Home Society, Sanford, FL

Lead Dependency Case Manager (DCM), 01/2017-03/2019

• Mentored new DCM’s which consisted of correcting Family Functioning Assessments (FFA-O),

building case plans, attending court hearings, completing home studies, addressing barriers that

lead to delayed permanency that may fall outside of FL Statute requirements

• Acted as Dependency Case Manager Supervisor by tracking daily data and attending Mediation

and Family Team Meetings when DCMS’ had scheduling conflicts

• Completed home visits for all children on my case load, approximately 25, to ensure they were

safe and had all basic needs met in their court ordered and in-home non-judicial placements,

timely, as stated in Florida Statute 39, as well as assisted team members with completing home

visits

• Documented in Florida Safe Families Network (FSFN) all visitation, parent contacts, phone calls,

concerns, and service provider contacts, timely according to FL Statute and with great detail

• Completed legal documents, such as FFA-O’s, Judicial Reviews, Case Plans, Progress Updates,

Status Hearing Documentation, and Termination of Parental Rights packets, timely and with

abundant detail

• Uploaded documents in FSFN such as medical records, immunization records, Comprehensive

Behavioral Health Assessments, mental health records, and school records, timely and correctly

• Built rapport with clients, service providers and lead agency to attend work collaboratively during

staffings as it pertains to each family specifically

• Tracked and monitored parent’s engagement and behavior change in services to evaluate whether

parents meet Conditions for Return or need additional services to meet Conditions for Return

• Ensured all safety plans, case plans, and doctor’s appointments, to include medication

management and dental, were up-to-date

Certifications

UX Design - General Assembly (40 hours), Dependency Case Management, Child Care - DCF (45 hours), Deaf and Hard of Hearing, HIPAA, Security Awareness, CSEC, Reporting Child Abuse and Neglect, Indicators of Child Abuse

Education

MA in Human and Social Services with a concentration in Crisis Intervention, Walden University,

Graduated 05/2017

BS in Psychology, State University of New York College at Oneonta, Graduated 05/2013

AAS in Business, Ulster County Community College, Graduated 05/2011